Hospitality Service Integration
Guests talk a lot about relaxing stays at great hotels, but they know little about what the hospitality industry must do to make that a reality. For example, when a guest asks an employee for something, they assume all the staff knows what they want – and they expect immediate results.
Ensuring this level of coordination and workflow management is challenging, but not impossible – thanks to our solution, Hospitality Service Integration.
KENWOOD radio systems make communication with your staff easy. But it requires tight integration between your communications system and workflow tools to deliver service that exceeds expectations. Hotel Property Management System links the work everyone is doing to the prioritised needs of the guests – whether that is servicing a room, scheduling special requests, dispatching security, or ordering flowers.
Features & Benefits
Major hotels and convention centres are overwhelmingly choosing hotel property management systems to schedule and optimise their services. KENWOOD’s solution, implemented in coordination with our development partner Datalink Systems Inc., offers many capabilities:
- Put a customer care plan in motion using messages
- Eliminate “slow service”
- Assign, monitor and evaluate staff performance
- Schedule preventative maintenance and receive instant notification
- Tie special preparations to specific guests
Implementing our solution means that you are free to plan with flexibility, delegate to appropriate teams, track and improve your responses to optimise customer satisfaction.
- Trigger notifications for different teams based on customer input
- Assign tasks to roles to prevent dropped responses
- Assign tasks to individuals for a specific approach or skillset
- Confirm the correct people or equipment are in a specific location
- Deliver service requests to various teams automatically
- Ensure front desk requests are transferred appropriately
- Plan staffing needs for events or day-to-day business
- Automate task scheduling and preventative maintenance
- See real-time status of requests in progress with messages
- Tie customer requests to reservations
- Assess response times and resources business